Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 15, 2024

Our Privacy Principles

Data Protection

Your data is encrypted in transit and at rest using industry-standard protocols.

Transparency

We clearly explain what data we collect and how we use it.

User Control

You have full control over your data and can delete it at any time.

No Selling

We never sell your personal information to third parties.

Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. This information is necessary to provide our services.

Meeting Data

We collect metadata about your meetings (duration, participants, etc.) but do not record or store meeting content unless you explicitly choose to record.

Usage Information

We collect information about how you use our service to improve performance and user experience.

Device Information

We collect basic device information (browser type, operating system) to ensure compatibility and security.

How We Use Your Information

Service Provision

We use your information to provide, maintain, and improve our video conferencing services.

Communication

We may send you service-related emails, security alerts, and important updates about your account.

Security

We use your information to detect and prevent fraud, abuse, and security incidents.

Analytics

We analyze usage patterns to improve our service, but this data is aggregated and anonymized.

Data Security

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

Access Controls

We implement strict access controls and regularly audit who has access to your data.

Infrastructure

Our infrastructure is hosted on secure, SOC 2 compliant cloud providers with regular security audits.

Incident Response

We have a comprehensive incident response plan and will notify you of any security breaches within 72 hours.

Your Rights

Access

You can request a copy of all personal data we have about you at any time.

Correction

You can update or correct your personal information through your account settings.

Deletion

You can delete your account and all associated data at any time. Data deletion is permanent and irreversible.

Portability

You can export your data in a machine-readable format to transfer to another service.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

  • Account information: Retained until account deletion
  • Meeting metadata: Retained for 90 days after the meeting
  • Recorded meetings: Retained until you delete them or your account is closed
  • Support communications: Retained for 2 years for quality assurance
  • Billing information: Retained for 7 years for tax and accounting purposes
Third-Party Services

We use select third-party services to provide our platform:

  • Cloud hosting providers for infrastructure
  • Payment processors for billing (they handle payment data, not us)
  • Analytics services for usage insights (data is anonymized)
  • Email services for transactional communications

All third-party services are carefully vetted and must meet our security and privacy standards.

International Data Transfers

CakeMeeting is based in the United States. If you are accessing our services from outside the US, your information may be transferred to, stored, and processed in the US. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email and by posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Questions About Privacy?
If you have any questions about this privacy policy or our data practices, we're here to help.

Privacy Officer: privacy@cakemeeting.com

Mailing Address:
CakeMeeting Privacy Team
P.O. Box 870595
Stone Mountain, GA 30087